1. Acceptance of these terms
By creating an account, browsing the platform, posting a job, submitting a proposal, requesting IT support, purchasing a subscription, or using any Banstech service, you agree to these Terms and Conditions and any applicable policies referenced on the platform.
2. About Banstech
Banstech provides a South African digital ecosystem that includes managed IT support and consulting, a marketplace for digital and physical services, and an expert directory for business discovery and advertising. Marketplace users remain responsible for the services they request, offer, perform, and approve.
3. Accounts and eligibility
You must provide accurate registration, contact, profile, business, and payment information. You are responsible for protecting your login details and for activity that occurs through your account. Banstech may request additional information to verify identity, business legitimacy, skills, qualifications, payment details, or compliance status.
4. Marketplace role
Banstech may help clients and service providers discover each other, communicate, manage proposals, track milestones, process payments, and resolve issues. Unless a separate written agreement states otherwise, Banstech is a facilitator and is not the employer, agent, partner, or joint venturer of any client, freelancer, artisan, trade provider, or directory advertiser.
5. Client responsibilities
Clients must describe work honestly, provide reasonable access and instructions, approve or reject deliverables promptly, fund agreed milestones where required, and avoid requesting unlawful, unsafe, discriminatory, infringing, or deceptive work.
6. Freelancer, artisan, and provider responsibilities
Service providers must represent skills, qualifications, availability, pricing, and business details honestly. Providers are responsible for performing accepted work professionally, following applicable laws and safety standards, protecting client information, meeting agreed deadlines, and supplying any licences, permits, tax documentation, or certifications required for their work.
7. Managed IT support and consulting
Managed IT support, cybersecurity assessments, hardware procurement, cloud migration, infrastructure work, and related consulting may be subject to separate quotations, statements of work, service-level agreements, or support policies. Those documents may define scope, response times, uptime commitments, severity levels, exclusions, fees, and escalation paths.
8. Payments, milestones, fees, and subscriptions
Banstech may support milestone funding, payouts, subscription billing, commission charges, featured listings, and third-party payment processing. Fees, exchange rates, taxes, refunds, payout timing, payment holds, and processor charges may vary by payment method, provider, country, subscription plan, and project type. You agree to pay all amounts you authorize on the platform.
9. Directory listings and advertising
Directory users and advertisers are responsible for ensuring that listing content, claims, images, pricing, qualifications, contact information, and promotions are truthful and lawful. Banstech may moderate, reject, suspend, reposition, or remove listings that appear misleading, unsafe, unlawful, low quality, or inconsistent with platform standards.
10. Disputes and platform decisions
Users should first attempt to resolve disagreements directly and in good faith. Banstech may review messages, files, milestone records, payment status, support tickets, and other platform information when assisting with disputes. Banstech may pause payouts, request evidence, restrict accounts, or make a platform decision where needed to protect users and platform integrity.
11. Acceptable use
You may not misuse Banstech, interfere with security, scrape data without permission, upload malware, bypass platform fees, harass users, post fraudulent content, infringe intellectual property, process unlawful personal information, or use the platform to arrange unsafe, illegal, or deceptive services.
12. Content and intellectual property
You keep ownership of content you upload, subject to any rights granted to clients or providers under a separate project agreement. You grant Banstech a limited licence to host, display, process, and transmit your content as needed to operate the platform, support users, provide analytics, and enforce these terms.
13. Privacy and data protection
Banstech processes personal information according to its Privacy Policy and applicable South African data protection requirements, including POPIA where applicable. Users must not upload or request personal information unless it is necessary, lawful, and appropriate for the relevant service.
14. Suspension and termination
Banstech may suspend, limit, or terminate access if an account appears fraudulent, unsafe, inactive, unlawful, abusive, non-compliant, or harmful to users or the platform. You may stop using Banstech at any time, but you remain responsible for outstanding fees, active commitments, dispute obligations, and lawful record retention.
15. Limitation of liability
To the maximum extent permitted by law, Banstech will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profit, loss of data, loss of business, service interruption, third-party conduct, or user-to-user disputes. Nothing in these terms excludes liability that cannot legally be excluded.
16. Governing law
These terms are governed by the laws of the Republic of South Africa, unless a separate written agreement states otherwise. The parties will attempt to resolve disputes in good faith before pursuing formal remedies.
17. Contact
For questions about these terms, contact Banstech at support@banstech.co.za or use the contact options provided on the platform.